FAQ
Taking a full custom approach to product and apparel design, from initial idea generation through final design, print, cut, and sewn product. We are hands on in every step of the way.
What can we help create for you?
Our products are fully manufacturer and hand sewn / created.
Please always take additional time ahead to assure your product arrives on time.
1. Order products through our online store. Note that many of our products are made to order and are not stocked items. 2. Email us at sales@warminghouseblanketco.com or visit our contact page to submit a request. 3. Set up an organization-based ordering window by contacting us directly for details.
Our custom handmade cut-and-sew items require a minimum of 3-4 weeks for manufacturing. Orders generally ship about 30 days from payment and approved art. In-stock items will ship out in 3-4 business days and may be available for local pick-up. When ordering custom products, please consider the necessary manufacturing lead time and plan ahead. For organization ordering windows, products will be placed into production once the ordering window closes, which may add additional manufacturing time. If you have a specific timeline for delivery, please contact customer care to inquire about a specific in-hands date. During peak apparel seasons, lead times may grow without notice. We do not guarantee delivery timelines or delivery by Christmas. Business hours and dates are posted on our production updates page.
No.
We do not guarantee delivery lead times on custom made products.
Why?
Our custom products are manufactured from bolts of raw materials and are a custom one of a kind item which goesthrough a lengthy production process and hand sewn for you to enjoy. There are many aspects of production which are out of our control and therefore we do not guarantee delivery dates.
Organizations:
With your organizational order you have the option of receiving a sample product for touch and feel purposes in launching your online campaign.
General sample requests
Due the cost of our products we are unable to send sample items without receiving payment. If a sample product is needed you may return the sample in its original condition. Upon timely return of sampled products and in house inspection we will issue refund. Please note samples kept longer than 30 days are not eligible for return.
Yes!
For best results we request Adobe Illustrator editable vector graphics files. (.ai / .eps)
If you do not have your logo in vector graphics format we may need to redraw your logo*
In printing non vector graphics files (photos) we do not guarnatee the print quality of your design.
If you are submitting an image for the backrop image please note when submitting graphics we may be expanding the graphics to 4' x 5' or larger in size. If you are submitting a .jpg or .png image it must be a high definition image. Pixel based graphics typically do not scale well and will appear to be blurry the more we scale the image.
If you are submitting an image for the background design we will do our best to educate you on the final print quality. Please note we do not guarantee the final print clarity on image (.jpg/.png) based printing.
Vector graphics are essentially a dot to dot drawing involving points, lines, & curves. These elements create a logo or design mathmatically within a program like Adobe Illustrator. Due to the mathmatical nature of vector graphics they have the ability to be expanded and retracted as large or small as we choose without loosing clarity or disturbing the look and feel of the intended logo design.
If you do not have a vector graphics logo we can asssit.
Pixel based graphics are .jpg, .png, or similar file formats.
Explaining the issues with these file types when printing. If we imagine each pixle is grouped together as a box of crayons forming a photo. As we step away the picture comes together and the colors blend. If we move in close to the photo we can see the individual pixels which form the image. Taking this to printing, when we expand the image to meet our size needs (4'x5') we seperate those pixels which creates space in between the pixels. This results in the computer stretching the image in between the pixels. The end result is a blurry or muddy washed out image resolution on the final printed prroduct. Although some high resolution pixel based images will print well, we always suggest using vector graphics files for best results.
Please note your order does not go into production once the order is placed. Your order will go into production once the ordering window closes.
Please review the details in your organizations apparel program to fully understand the shipping and production timelines associated wiht your order.
Shipping timelines and information is included within the items details.
