FAQ

Taking a full custom approach to product and apparel design, from initial idea generation through final design, print, cut, and sewn product. We are hands on in every step of the way.

What can we help create for you?

Our products are fully manufacturer and hand sewn / created.

Please always take additional time ahead to assure your product arrives on time.

No.

Due to the length of the process behind the production design, print, cut, and sew products we are not able to guarantee ship dates.

Due to Covid realated supply chain and transportation, timlines could increase.

During apparel rush seasons lead times may grow without notice.

1. Order products through our online store. Note that many of our products are made to order and are not stocked items. 2. Email us at sales@warminghouseblanketco.com or visit our contact page to submit a request. 3. Set up an organization-based ordering window by contacting us directly for details.

Yes!

How long does the set up process take?

Depending on complexity and size we can have your page set up in 1-2 business days.

small team stores are generally up and running within a few hours.

Our custom handmade cut-and-sew items require a minimum of 3-4 weeks for manufacturing. Orders generally ship about 30 days from payment and approved art. In-stock items will ship out in 3-4 business days and may be available for local pick-up. When ordering custom products, please consider the necessary manufacturing lead time and plan ahead. For organization ordering windows, products will be placed into production once the ordering window closes, which may add additional manufacturing time. If you have a specific timeline for delivery, please contact customer care to inquire about a specific in-hands date. During peak apparel seasons, lead times may grow without notice. We do not guarantee delivery timelines or delivery by Christmas. Business hours and dates are posted on our production updates page.

No.

We do not guarantee delivery lead times on custom made products.

Why?

Our custom products are manufactured from bolts of raw materials and are a custom one of a kind item which goesthrough a lengthy production process and hand sewn for you to enjoy. There are many aspects of production which are out of our control and therefore we do not guarantee delivery dates.

Generaly no we do not. Please contact customer care and we will do our best to work with you on a case by case basis.

Yes!

Contact customer care to get your job started today!

Organizations:

With your organizational order you have the option of receiving a sample product for touch and feel purposes in launching your online campaign.

General sample requests

Due the cost of our products we are unable to send sample items without receiving payment. If a sample product is needed you may return the sample in its original condition. Upon timely return of sampled products and in house inspection we will issue refund. Please note samples kept longer than 30 days are not eligible for return.

Yes!

For best results we request Adobe Illustrator editable vector graphics files. (.ai / .eps)

If you do not have your logo in vector graphics format we may need to redraw your logo*

In printing non vector graphics files (photos) we do not guarnatee the print quality of your design.

If you are submitting an image for the backrop image please note when submitting graphics we may be expanding the graphics to 4' x 5' or larger in size. If you are submitting a .jpg or .png image it must be a high definition image. Pixel based graphics typically do not scale well and will appear to be blurry the more we scale the image.

If you are submitting an image for the background design we will do our best to educate you on the final print quality. Please note we do not guarantee the final print clarity on image (.jpg/.png) based printing.

Vector graphics are essentially a dot to dot drawing involving points, lines, & curves. These elements create a logo or design mathmatically within a program like Adobe Illustrator. Due to the mathmatical nature of vector graphics they have the ability to be expanded and retracted as large or small as we choose without loosing clarity or disturbing the look and feel of the intended logo design.

If you do not have a vector graphics logo we can asssit.

Pixel based graphics are .jpg, .png, or similar file formats.

Explaining the issues with these file types when printing. If we imagine each pixle is grouped together as a box of crayons forming a photo. As we step away the picture comes together and the colors blend. If we move in close to the photo we can see the individual pixels which form the image. Taking this to printing, when we expand the image to meet our size needs (4'x5') we seperate those pixels which creates space in between the pixels. This results in the computer stretching the image in between the pixels. The end result is a blurry or muddy washed out image resolution on the final printed prroduct. Although some high resolution pixel based images will print well, we always suggest using vector graphics files for best results.

Yes! You can mix and match products in your order, although we may have minimum order requirements depending on the product.

We use the best available fabrics for each of our products. For polyester, we use middle and heavyweight 2-way and 4-way stretch performance polyester. For fleece, we use Polartec or similar high-grade fleece for maximum comfort and warmth without the weight and heaviness of low-quality fleece.

Please note your order does not go into production once the order is placed. Your order will go into production once the ordering window closes.

Please review the details in your organizations apparel program to fully understand the shipping and production timelines associated wiht your order.

Shipping timelines and information is included within the items details.

We are local to STMA and will get your product to you or set up a pick up time when your order is ready.

Items may be hand delivered within the local area.

We reserve the right to package team orders together in the case of an upcomming event etc. to get the product to your player more quickly.

If your product is a custom made to order item we are unable to change or cancel your order to another appreal design once the product has moved into production.

Polyester

Machine wash cold and air dry

Do not use fabric softners with polyester materials

Does Polyester shrink?

As long as it is cared for correctly. No it will not shrink.

Due to Polyesters synthetic make up. It is highly resistant to shrinkage under normal circumstances.

Hours and dates of business operations are posted within our production updates page.

When planning for manufacturing, it's essential to plan ahead as we cannot control all aspects of production and shipping services. Please visit our production updates page for operation hours and holidays.